Lufthansa City Center is an international chain of privately owned and operated
medium-sized travel agencies. In the year 1991, the first Lufthansa
City Center was opened in Dresden (Germany) and in the subsequent
year, the first international Lufthansa City Center established in
Tallinn (Estonia) already. With a turnover of more than 4 billion euro
and a dense distribution network of about 600 Lufthansa City Centers
in nearly 80 countries we currently hold first place among independent
travel agency chains and consider ourselves the leading travel service
provider on the German market. You will find information about our
network at www.lcc.de.
Business Plus is the corporate division of the Lufthansa City Center.
Our range of services concentrate on the needs and requirements
which arise in a corporation during planning, settlement and subsequent
processing of business trips. Our competent
consultants develop customised solutions in close association
with our customers.
We utilise modern technology for all aspects of the trip, thereby facilitating
effective time management as well as smooth invoicing and accounting
processes, and provide our customers with access to the best offers
available. As a premium service, Business Plus distinguishes itself
with a high level of quality through its Total
Quality Managements. An excellent understanding of the meaning
of the word Service dominates our exceptional performance.
Here you can download the Lufthansa City Center Booklet.
QUALITYMANAGEMENTSYSTEM - OUR QUALITY POLICY
Behind the success of the Lufthansa City Center concept is a company
philosophy that has grown from many years of experience and from
the knowledge of competent industry experts.
As a tour operator-independent travel agency franchise we combine
innovative entrepreneurship with a global network and thus strengthen
our position as a market leader in this segment and ensure the largest
possible profitability for our franchisees.
In the Business Plus sector of the LCC HQ as well as in the participating
LCCs we put our customers at the forefront of our activities and
processes by complying with defined quality standards.
Market development today and in the future requires professional
sales and customer services from all those concerned. Therefore
we strive to achieve a maximum in service quality and customer satisfaction
on the basis of our quality management system and the quality standards
it contains.
Developed on the basis of efficient teamwork, our quality management
system and our quality standards ensure a consistently high level
of service quality and quick reactions to customer requirements
in all concerned organisational units.
We always work according to the principle of providing professional
sales and customer services. By complying with our quality standards
we strive to achieve customer satisfaction every time we come into
contact with customers. With the objective of improving sales and
safeguarding the future in mind, we aim to make our customers and
our staff loyal to us.
As we are convinced that customer satisfaction can only be achieved
through consistent service quality we work according to the following
principles:
1. Staff
Optimal customer care is guaranteed by qualified, responsible and
motivated members of staff. Every member of staff is important as
they can all individually influence the economic success of the
company with their work. The main task is to ensure the quality
awareness of our staff and partners.
2. Customers
Every customer is valuable. The main task is to ensure the quality
awareness of our staff and partners in order to increase the level
of customer satisfaction.
We want to be a reliable and honest long-term business partner to
our customers.
3. Organisation
We continually optimise our process to preserve and increase our
competitiveness.
Via efficient internal communication we inform all those involved
of the meaning of high service quality in order to continually improve
it.
Our quality policy lays the foundation for determining and estimating
quality objectives.
Lufthansa City Center Headquarters is committed to making environmental
protection an inherent part of its business activities. In order
to achieve this, the avoidance of environmental impacts and the
improvement of environmental service is at the forefront of our
operations. The objective is to harmonise environmental protection
and efficiency in accordance with legal and official regulations.
Through environmental standards, the LCC HQ ensures that the environmental
objectives of all sectors and all members of staff are realised
and continually improved. Every individual member of staff helps
realise our environmental objectives through their involvement and
responsibility. The management serve as special role models. The
board of directors ensures that environmental standards are observed
in all sectors by all members of staff.
As the headquarters of a worldwide operative organisation we support
sustainable, local environmental campaigns organised by our partners.
We are the main communication channel for environmental activities
and create incentives to entice all our partners to be active in
this sector.
Further details about the TÜV Rheinland certificate can be
accessed via www.tuv.com.
Please click beside the search window on the opened link "TUVdotCOM
ID" and name the following number: 9105039162
AWARD FOR FRANCHISESYSTEM
International Center for Franchising and
Cooperation rewards travel agency cooperation with “F&C
Award Gold“ 2008 for the superior relationship between franchisor and franchisee
German
English
About us
TQM
International Center for Franchising and
Cooperation rewards travel agency cooperation with “F&C
Award Gold“ 2008 for the superior relationship between franchisor and franchisee
06. Juli 2010
Tel. +49 69 66075-400