The foundation for the practical implementation of our quality statement has been developed on a scientific basis in close association with a leading international management consulting company (awarded the Baldridge National Quality Award). A tried-and-tested quality monitoring system installed within each branch - performed on a permanent basis by quality control personnel with up-to-date software support - ensures we meet our quality aim in terms of the daily business processes.

All Lufthansa City Center employees regularly attend specific training programmes which serve to expand their individual specialist knowledge and improve management skills. We also carry out customer surveys at regular intervals. The results from all of these activities enable us to permanently optimise our performance, recognise and remove deficiencies as well as set new targets.